IT Help Desk Techician
Capstone Rural Health Center Seek a Part Time Help Desk Technician. The Ideal candidate will operate in a tier-agnostic capacity, engaging at every level of the support process. Responsibilities include first level analysis and triaging – phone, e-mail, ticketing, walk-ups – leveraging remote desktop technologies when appropriate, and using sound troubleshooting methodologies to provide first-call resolutions. Issues that can’t be resolved will be retained for further research and/or forwarded to the IT Manager, in tier 2/3 capacities.