A Federally Qualified Health Center (FQHC) is a reimbursement designation from the Bureau of Primary Health Care and the Centers for Medicare and Medicaid Services of the United States Department of Health and Human Services. This designation is significant for several health program funded under the Health Center Consolidation Act (Section 330 of the Congressional Public Health Service Act).

Yes. Please click here to visit the New Patient section to receive information on scheduling an appointment today!

Please click here to visit the Insurance & Billing section for a list of insurance carriers accepted.

You have a few options:

• Existing and new patients can request an appointment using the Contact Us form.
• Existing patients can request an appointment through the Patient Portal.
• New and existing patients can call the Capstone Health location of their choice. Click here to see our locations and phone numbers.

There are several things to do to better prepare yourself for a visit with your provider. Patients should arrive 30 minutes early to fill out all paperwork. Please click here to visit the Patient section for a list what to bring to your appointment.

No problem! We understand that sometimes life happens. If you are unable to keep a scheduled appointment, we ask that you contact Capstone  Health Center at least 24 hours in advance to cancel the appointment and reschedule your visit.

We ask that you make every effort to keep your appointment. When you schedule an appointment, our staff prepares your health records for your visit and reserves time for you to be seen by the provider. We ask that you call as soon as you know you will not be able to keep your appointment so we can reschedule your visit and free up your appointment time for another patient to be seen.

Please call to let us know you are going to be late for your appointment. Since many patients are scheduled in a day, we are only able to wait a short time before the next patient is due to be seen by the provider. If you are more than 15 minutes late for your appointment, you will be considered a No Show and asked to reschedule your appointment.

Call 911 immediately if you are having a life-threatening emergency. Do not call your provider first. Make a follow-up call with your provider within 24 hours of your emergency or when your health allows.

For non-life threatening urgent medical care after hours and on weekends, patients of Capstone Health should call 205-686-5113 and explain their need. If the circumstances warranty a call, they will receive a call back from the on-call provider as soon as possible.

As a Federally Qualified Health Center, we offer a discount for most of Capstone Health services. To determine if you are eligible or what your percentage discount will be, please Click here to visit the Sliding Fee Discount Program for additional information, eligibility, and required documentation.

There are many things to consider if you receive a denial from your insurance carrier that states, "not a covered service". Some health insurance plans do not pay for certain procedures or services. For more specific information, please feel free to contact our Billing Department at 205-686-5113

Special financial circumstances can be addressed with the Billing Department at 205-686-5113. A Capstone Health representative will be available to assist with any questions regarding payment plan options. We accept Cash, Check, and Credit Cards (Visa, MasterCard, Discover). Alternatively, Capstone Health also offers a Sliding Fee Discount for services.

We recommend you submit questions and problems through the Patient Portal. A response should be received within 24 hours. 

Call 911 immediately if you are having a life-threatening emergency. Do not call your provider first. Follow-up with your provider within 24 hours of your emergency or when your health allows.

For non-life threatening urgent medical care after hours and on weekends, patients should call 205-686-5113 and explain their need.

We recommend you submit questions and check your lab results through the Patient Portal.

Some tests take 24 hours to result and other tests may take up to 7 days to result. Providers at Capstone Health review the lab results within 48-72 hours of receiving the results. If results are critical and need immediate attention, the lab or imaging center calls the result to Capstone Health and patients are notified immediately.

We recommend you submit questions and check status of your referral through the Patient Portal.

Capstone Health strives to contact patients within 7-10 days after the referral with information regarding the referral. If it is urgent in nature, the referrals will be made prior to the patient leaving Capstone Health, if possible.

We recommend you submit questions and request medication refills through the Patient Portal. 

Patients can call Capstone Health at the location where they are seen and select “3” for the Nurse Line. You will need to leave a message with your name, DOB, and the medication needing the refill. It is best to call within a week of needing medication refilled.

We recommend you submit questions and access your medical records through the Patient Portal.

An individual who is or has been a patient of Capstone Health may inspect or receive, for a reasonable fee, a copy of his/her medical record upon request. The release of any patient’s medical record information will be handled within the guidelines of the HIPAA regulations.